Working in a Big Versus Small Company (CSM Perspective)

As many #CSMs look for new opportunities in the new year, it is only fair to review the pros and cons of working in a smaller startup versus an MNC/large size enterprise.

As a customer success manager (#CSM) in a startup, you will likely have a broader range of responsibilities and may be required to wear many hats. In a startup, the CSM may be responsible for all aspects of customer relationship management, including onboarding new customers, providing training and support, and working closely with the product and sales teams to identify and address customer needs. The CSM may also be involved in developing and implementing customer success strategies and programs, as well as analyzing customer data to identify trends and areas for improvement.

In a larger company, such as a #FAANG (Facebook, Amazon, Apple, Netflix, Google +Microsoft) company, the CSM role may be more specialized and focused on specific aspects of customer success. The CSM may work with a larger team of customer-facing professionals and may have more resources at their disposal to support customer success efforts. However, they may also face more complex customer needs and may have to navigate a more bureaucratic organizational structure.

Working in a startup can be exciting and rewarding for those who enjoy being part of a small, fast-paced team and who are comfortable with a high level of responsibility and flexibility. Startups may offer more opportunities for personal and professional growth, as well as the chance to be part of a company as it grows and evolves.

On the other hand, working in a larger company such as a FAANG company can provide more stability and resources, as well as access to a wide range of benefits and professional development opportunities. Larger companies may also offer more specialized roles and the opportunity to work with more complex and diverse customer needs.

Overall, the main difference between working as a CSM in a startup versus in a larger company is the scope and complexity of the role, as well as the resources and support available.

Best of luck to all job seekers!